Security Services
Professional Keyholding Services
Secure key custody and guaranteed alarm response from SIA-licensed operatives. 24/7 coverage across the UK with fully automated reporting and invoicing — so you never have to attend a false alarm again.
What is Keyholding?
Keyholding is a professional security service where a licensed security company holds a set of keys to your premises and responds to alarm activations on your behalf. Instead of being called out at 3am, your designated keyholder attends the site, investigates the alarm, and takes appropriate action — all while you remain safely at home.
For businesses across the UK, keyholding is an essential component of a robust security strategy. It removes the risk of sending staff or management to investigate potentially dangerous situations, ensures a trained professional handles every activation, and provides a documented record of every response for insurance and compliance purposes.
Keysure's keyholding service goes beyond traditional key custody. Our platform automates the entire response chain — from alarm activation through to operative dispatch, site attendance, incident report, and client invoice — without any manual intervention. This means faster response times, better documentation, and zero administrative burden for your team.
Every response is documented in real-time. Clients receive instant notifications and can view full incident reports through their portal within minutes of the operative leaving site. Our alarm response service works seamlessly alongside keyholding to ensure complete coverage at all times.
How Keyholding Works
Why Professional Keyholding Matters
Sending staff or management to investigate alarm activations creates unnecessary risk. Professional keyholding eliminates that risk entirely.
Personal Safety
Alarm activations can indicate an active intruder. Sending untrained staff to investigate puts people in danger. SIA-licensed operatives are trained to handle these situations safely and professionally.
Insurance Compliance
Many commercial insurance policies require professional keyholding arrangements. Failure to have a licensed keyholder can invalidate your cover in the event of a break-in or incident.
Operational Efficiency
False alarms are disruptive and costly. With Keysure handling every activation, your team is never pulled away from their work — and you are never woken up in the middle of the night.
The Keysure Platform Advantage
Unlike traditional keyholding companies that rely on phone calls and paper records, Keysure operates a fully digital platform that automates every step of the process. From the moment an alarm activates to the moment the invoice is sent, every action is tracked, documented, and available in your client portal.
Our platform integrates directly with your alarm monitoring centre, enabling instant job acceptance and operative dispatch. Clients receive real-time SMS and email notifications throughout the response, and full incident reports — including photographs, GPS data, and operative notes — are available within minutes of site attendance. This level of transparency and automation is unique in the UK keyholding market. Learn more about how our platform works.
Why Choose Keysure for Keyholding?
Everything you would expect from a professional keyholder, plus the technology to make it genuinely seamless.
Secure Key Custody
Your keys are held in a secure, insured facility with full chain-of-custody documentation. Every key movement is logged with timestamp, operative ID and GPS location.
Guaranteed Response Times
Contractual response time SLAs with real-time tracking of operative dispatch. You will always know exactly when your keyholder is on the way and when they arrive on site.
SIA Licensed Operatives
All keyholders are SIA licensed, fully vetted, and insured, operating in line with BS 7984 guidance. Every operative undergoes rigorous background checks before deployment.
Digital Audit Trail
Every key movement and site visit is logged with timestamp, GPS coordinates and operative ID. Your complete audit trail is always available through your client portal.
Instant Client Notifications
SMS and email alerts the moment your keyholder is dispatched and on-site. You are kept informed at every stage of the response without needing to chase anyone.
Automated Invoicing
Every alarm response automatically triggers an invoice — no manual billing required. Invoices are generated, formatted and sent to your portal the moment the operative completes their attendance.
Keyholding Across All Sectors
We provide keyholding services to businesses across every sector. Our operatives are briefed on sector-specific requirements before every deployment.
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Learn more →Keyholding FAQs
How quickly can you set up keyholding for my premises?
New keyholding arrangements can typically be set up within 24 hours. We collect your keys, document them securely, and your service is live. There is no need for site visits or lengthy onboarding processes.
Are your keyholders SIA licensed?
Yes. All Keysure operatives hold a valid SIA Door Supervisor or Security Guard licence. We operate in line with BS 7984 guidance on keyholding and alarm response.
What happens when my alarm activates?
Your alarm monitoring centre contacts us directly. We dispatch the nearest available operative immediately. You receive an SMS notification with the operative's name, ETA and a live tracking link. A full incident report is available in your portal within minutes of the operative leaving site.
Can I have keyholding for multiple sites?
Yes. Our platform is designed for multi-site management. You can configure individual response instructions, access details and contact preferences for each site through your client portal.
How are keys stored?
Keys are stored in a secure, insured facility with full chain-of-custody documentation. Every key movement is logged. Keys are never labelled with your address — they use coded references only.
Ready to Set Up Keyholding?
Get a quote in 60 seconds. New sites go live within 24 hours with zero downtime and no paperwork.